Frequently Asked Questions
Frequently Asked Questions
Ready to visit Belgium?
The Hi Belgium Pass is available all year round and is ideal for visiting Belgian cities over a weekend. Weekends are defined as starting on a Thursday and ending on a Tuesday. The flight to Brussels can be either on a Thursday, Friday or Saturday while the return flight can take place on the Sunday, Monday or Tuesday of the same weekend.Back to home page
What is included in my Hi Belgium Pass?
The Hi Belgium Pass is an all-in, one-price deal that includes a return flight to/from Brussels, an unlimited train rides, and 50+ experience and activity vouchers to use in the selected cities.
With the Hi Belgium Pass, you can book return tickets from 50 European destinations to Belgium. Booking of the Hi Belgium Pass is possible at the earliest 16 weeks before departure and at the latest 3 weeks before departure. The Check&Go booking class conditions will apply to flight tickets booked with a Hi Belgium Pass. This means that each passenger is entitled to one piece of hand baggage (max. 12 kg), one personal item, and that the passenger has the possibility to preselect his/her seat 24 hours prior to departure when checking in online.
The unlimited train rides entitles each passenger unlimited train rides in 2nd class, to any destination in Belgium on the NMBS/SNCB network between Thursday and Tuesday within the same chosen weekend.
What’s more, in each Hi Belgium Pass, a experience and activity voucher is included, giving each passenger access to 50+ experiences and activities in Antwerp, Brussels, Charleroi, Eupen, Ghent, Leuven, Liège, Louvain-La-Neuve, Mechelen, Mons and Tournai. These activities include entrance to various museums and cultural heritage sites, local experience tours,...Back to home page
How to acquire my Hi Belgium Pass?
1) SELECT YOUR DESTINATION
Go to brusselsairlines.com and select your point of origin.
2) SELECT YOUR DATE
Select your preferred weekend to say Hi to Belgium.
3) SELECT YOUR DEPARTURE FLIGHT AND NUMBER OF PASSENGERS
All flights eligible for the Hi Belgium Pass will be visible here. Select your flight and number of passengers from the drop-down list. When you've made your selection, click on the "Continue" button. If you plan to travel with children younger than two years old, please contact our Service Centre on +32 (0) 2 723 24 84 as soon as you receive your e-ticket.
4) SELECT YOUR RETURN FLIGHT
Select your return flight from the drop-down list. The number of passengers on your return flight will be set to the same as that selected for your departure flight.
5) REVIEW YOUR SELECTION AND ENTER PASSENGER DETAILS
Review your flight selection and the number of passengers.
If you wish to edit the selected flights, you can do so by clicking on the rubbish bin icon and selecting a new flight. If you want to edit the number of selected passengers, you can do so by deleting the selected flights and restarting your booking.
When you're done reviewing your selection, you can enter the passenger information. Next, accept the Terms and Conditions and click on the "Confirm" button.
6) ENTER YOUR CONTACT INFORMATION
Enter and confirm your contact information on the next screen.
Be sure to enter a valid email address as you'll receive your confirmation and flight tickets by email. Then click on the “Continue” button.
7) COMPLETE YOUR RESERVATION
Finalise your reservation by clicking on the "Continue to payment method" button. Finalise your order by clicking on the “Complete Order” button.
You'll receive a confirmation email within ten minutes.
You'll receive your flight tickets by email latest one week after purchase.
8) ONE WEEK AFTER PURCHASE
You will receive your Hi Belgium Pass via email, which will allow you:
What if my desired flight is full or if there are not enough seats available?
All available flights for the Hi Belgium Pass are visible on this interface. If your desired flight is no longer -available -, please select another flight, date and/or weekend.Back to home page
What if I would like to add additional seats to my Hi Belgium Pass?
Up to 6 seats can be booked per purchase with the Hi Belgium Pass on brusselsairlines.com . Additional tickets can be booked by making another Hi Belgium Pass purchase.
If you plan to travel with children younger than 2 years old, please contact our Service Centre on +32 (0) 2 723 24 84 as soon as you receive your e-ticket.
If you would like to book seats for children who are 12 years or younger-we recommend you include a Hi Belgium Pass for them in your purchase.Back to home page
What are the eligible airports of departure?
The available points of departure are: Athens, Barcelona, Basel, Berlin, Bilbao, Billund, Birmingham, Bologna, Bordeaux, Budapest, Copenhagen, Edinburgh, Faro, Florence, Geneva, Gothenburg, Hamburg, Hannover, Krakow, Kiev, Lisbon, London, Lyon, Madrid, Malaga, Manchester, Marseille, Milan Linate, Milan Malpensa, Moscow, Nantes, Naples, Nice, Oslo, Porto, Prague, Rome, Seville, St Petersburg, Stockholm, Toulouse, Turin, Venice, Vienna, Vilnius, Warsaw and ZagrebBack to home page
What if I entered incorrect passenger information or an incorrect email address?
Please contact our Service Centre as soon as possible on +32 (0) 2 723 24 84.Back to home page
How can I change my reservation?
The Check&Go booking class conditions do not allow changes to your reservation.Back to home page
When will I receive my flight ticket?
You'll receive your flights tickets by email at latest one week after purchase.Back to home page
How can I select my seat?
Guests travelling in Check&Go are entitled to choose their seats as from 24 hours prior to departure via online check-in.Back to home page
How can I contact Brussels Airlines in case I have questions?
Please read through our Frequently Asked Questions first. The topics discussed should cover most of your questions. In case your question hasn’t been answered here, do not hesitate to contact our Service Centre on +32 (0)2 723 24 84.
Our Service Centre is available from Mondays to Fridays between 09:00 and 19:00 and on Saturdays between 09:00 and 17:00 CET.Back to home page